Contact your ISP for troubleshooting assistance.
If no, the problem probably resides in your modem or its connection to your ISP. If yes, check the router and its connections. Do your modem's power and status LEDs indicate a connection? (Refer to your modem's documentation for information on its indicators.). 
If no, the router does not have access to your computer and cannot pass data between the computer and the Internet.Ĭheck your computer to router connection. 
Is the router's LAN LED that corresponds to the LAN port connected to your computer lighted?. To find out why your router cannot access the Internet, check your router to modem connection. If no, the router does not have access to the Internet, so neither will your computer. Is one of the router's WAN LEDs lighted?. If the System LED still does not blink steadily at the rate of once per second, the router may have failed. If no, reboot the router by unplugging its power supply and plugging it in again. Is the router's System LED blinking at the steady rate of once per second?. If no, be sure that your router is plugged in to a working power source. If yes, continue with the next LED checking step. Checking the modem and its Internet connection. Checking the router and its connections. To help you find the source of the problem and correct it, the instructions in this section will guide you through three major troubleshooting steps: Your Internet access might be failing in any of these devices or in any of the connections between them. Your modem must connect to your Internet Service Provider (ISP). Your router must connect to your modem. 
Your computer must connect to your router.When your computer connects to the Internet, a number of devices must work together: 8001 Router User Guide I am no longer able to access the Internet.
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